Refund Policy
Get2MyCard Catalog — Digital Product Catalog Platform
📌 Note: "Get2MyCard" is a brand name of KK Marketing. All payments and refunds are processed by KK Marketing.
Effective Date: July 1, 2026
Scope: This policy applies to all payments made through any payment method including Credit/Debit Cards, Net Banking, UPI, QR Codes, Wallets, etc.
1. General Refund Policy
1.1 Eligible for Refund
- Duplicate Payments: Same order charged twice
- Technical Errors: Payment deducted but catalog service not activated
- Service Issues: Paid catalog features not working due to our fault
- Fraudulent Transactions: Unauthorized payments reported timely
1.2 Not Eligible for Refund
- Change of mind after catalog is live and active
- Not satisfied with catalog design/templates after purchase
- Refund requests after 7 days of payment
- Free plan users (no payment involved)
2. Refund Process
2.1 How to Request Refund
- Email to: contact@get2mycard.com
- Subject: "Refund Request — [Your Order ID]"
- Include: Order ID, Payment Method, Transaction ID
- Provide reason for refund request
- Attach payment proof (screenshot/receipt)
2.2 Refund Timeline
- Request Review: 1-2 business days
- Refund Initiation: 3-5 business days after approval
- Amount Credit: 3-10 business days depending on payment method
3. Refund Method
Important: All refunds are processed back to the original payment source used during purchase.
3.1 Payment Method Specifics
- Credit/Debit Cards: Refunded to same card
- Net Banking: Refunded to same bank account
- UPI: Refunded to same UPI ID
- QR Payments: Refunded to linked account
- Wallets: Refunded to same wallet
Note: Refund time varies by payment method and bank processing times.
4. Contact Information
Get2MyCard Catalog Refund Department (KK Marketing)
📧 Email: contact@get2mycard.com
📞 WhatsApp: +91 96509 14763
🕐 Hours: Monday-Friday, 10 AM — 6 PM IST
By using Get2MyCard Catalog services, you acknowledge that you have read, understood, and agree to this Refund Policy.